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Accident Management Service

Smart driving in city centre

Should you be involved in an incident that isn't your fault, our simple-to-use, stress-free and complimentary Accident Management Service will get you back on the road within hours, in a vehicle of equal standard. 

As part of the service which is completely free of charge, smart Hertfordshire will:

  • Liaise with insurance companies
  • Collect and deliver your vehicle from anywhere in the country
  • Organise repairs at our approved smart repair centre
  • Ensure your vehicle is repaired by manufacturer-trained staff using genuine parts.
  • Provide you with a like-for-like replacement vehicle while the reparatory work is carried out if the accident wasn't your fault

smart Hertfordshire will take care of everything from start to finish. We will even ensure that any replacement or repair costs will be met by the insurance company of the negligent third party, meaning you won't pay a penny. 

If you're unfortunately involved in an accident which is your fault, call our Accident Management Team immediately and we'll still have you back on your way in no time.

The group's Accident Management Service means that any post-crash problems can be completely taken care of with one call to our special helpline 0800 093 4343.

We hope that you will never need to call upon our services but, in the unlikely event that you do, you can be assured that we will be there to help when you need us most.