Whilst our showrooms are temporarily closed from the 5th November, our aftersales teams remain fully open and our sales teams are available online to help you.

With the government announcement of new national restrictions from 5th November until 2nd December 2020, we at L&L Automotive (Mercedes-Benz Hertfordshire) wanted to keep our customers informed on a few changes to our dealership operations and services during these new restrictions.

From Thursday 5 November, our physical sales showrooms will be temporarily closed in accordance with Government guidelines, however our aftersales teams remain fully open and our sales teams will be available online to support you.

Our online platforms and website will remain open throughout November to handle your enquires digitally. We will also be able to handle telephone sales enquires during the following hours.

Monday- Friday                08:30 – 18:00

Saturday                           09:00 – 14-00

Our sales teams will be on hand to assist you and handle all aspects of purchasing a new or used Mercedes-Benz or smart. We can offer virtual appointments, value your part exchange and organise finance from the comfort of your home using our online tools.

If you have ordered a new vehicle for delivery in November or if you order a vehicle digitally or by telephone during November, we offer a “Click & Collect” service with a contactless and hygienic handover process from a designated outdoor area. Home delivery options are also available on request.

Our Service & Parts Departments will, in accordance with Government guidelines, remain open as usual during this period.

We have in place and will continue to have a contactless drop off and handover, vehicle sanitisation, personal and vehicle protective equipment, timed appointments and social distancing measures, ensure we continue to operate as a Covid-19 secure business.

Please visit our YouTube channel (Mercedes-Benz Hertfordshire) to see our aftersales video on how we are protecting our customers.

We will continue to offer timed appointments to minimise social contact and it is important you arrive at our service centres at the agreed time.

Existing Service/Diagnostic/Repair Bookings: Unaffected
All existing bookings are unaffected and we are open to take new appointments or assist you with any service, MOT or repair query you may have (via email, phone).

MOT Bookings: Unaffected
At the time of writing, no announcements have been made regarding any further MOT extension. You are therefore encouraged to keep any existing appointments or book soon for your upcoming MOT to beat the rush following the previous extension.

Trade Parts: Open as usual
Our Trade Parts operations will remain open during this period.

Thank you again for your continued support. We look forward to seeing you again soon, until then, please stay safe and look after yourselves.