L&L Automotive

Mercedes-Benz Hertfordshire

Mercedes-Benz Logo

Terms and Conditions

L&L Automotive Website Terms of Use


By using this website , https://www.landlautomotive.co.uk/ (the “Website”), you agree to be bound by its Terms of Use and you agree to be bound by them each time you visit this website. L&L Automotive reserve the right to amend these Terms of Use without notice. You are expected to check this page from time to time to take notice of any changes made to these Terms of Use, as they are binding on you.

L&L Automotive Group Ltd - Company Details 
L&L Automotive is a trading name of L & L Automotive Group Ltd. L & L Automotive Group Ltd is registered in England (No. 4415393), its registered office is Foxholes Business Park, John Tate Road, Hertford, Hertfordshire ,SG13 7LB.
L & L Automotive Group Ltd also trade under the following names:

Mercedes-Benz of Bishop’s Stortford 

Mercedes-Benz of Hemel Hempstead
Mercedes-Benz & smart of Hertford
Mercedes-Benz of Stevenage

L&L Inc Limited trading as Mercedes-Benz of Bishop's Stortford, Mercedes-Benz of Hemel Hempstead, Mercedes-Benz of Hertford & Mercedes-Benz of Stevenage, with company registration number 4415393 and our registered office is at Foxholes Business Park, John Tate Road, Hertford, Hertfordshire SG13 7LB; L & L INC Limited is authorised and regulated by the Financial Conduct Authority and acts as a non-independent credit intermediary for a limited number of lenders. We are able to offer a limited number of finance products from these providers. Our FCA Reference Number is 687535. Lenders typically pay us a fee for these introductions . A guarantor may be required. All offers and credit subject to status, terms and conditions. Applicants must be 18 years or over. 
L&L INC Limited is an Appointed Representative of AutoProtect (MBI) Limited which is authorised and regulated by the Financial Conduct Authority for insurance distribution, FCA reference number 312143. You can check this on the FCA’s website www.FCA.gov.uk/register

Anti-slavery and human trafficking 
We are committed to preventing acts of slavery and human trafficking from occurring within our business and we place the same expectations on our suppliers. Employees are remunerated in accordance with the fundamental principles relating to minimum wages, overtime, statutory benefits and working hours and we conform with all applicable laws. We encourage workers to communicate openly with management regarding working conditions without fear of reprisals and they have the right to associate freely and join labour unions. We will not employ anyone against their will and employees are free to leave our employment with reasonable notice. Click here to read our full Anti-slavery and human trafficking statement.


This website, including but not limited to, it’s content, layout and design, are copyright of L&L Automotive and its licensors. No part of this website may be reproduced in any form without the express permission of L&L Automotive. 
[However, permission is granted to you to electronically copy and to print in hard copy portions of any pages of these platforms for the sole purpose of conducting business with L&L Automotive.]
Copyright 2020 L&L Automotive Group Ltd.


Trade Marks
[ ] are UK registered trade marks of L&L Automotive Group Ltd.
You may not use our trade marks, logos or trade names.


L&L Automotive may suspend access to this website, or close them indefinitely, without notice. L&L Automotive makes every effort to ensure that the information contained in these platforms is accurate and current. However, we give no warranty or undertaking as to the quality or freedom from error of the contents of this website. To the extent permitted by law, access and use of this website is entirely at your own risk. Please ensure that you regularly check for and protect against viruses when using these platforms as we make no guarantee that they are free from computer viruses or any other malicious or impairing computer program.

This website is in continuous development and we reserve the right to permanently or temporarily alter content without notice. All information is subject to change.
L&L Automotive shall not be liable for any claims or losses of any nature, arising indirectly or directly from use of these platforms (except liability for personal injury or death arising from its negligence or liability for fraud or any other liability which cannot be excluded or limited under applicable law). 


[You agree to indemnify L&L Automotive for any loss or damage suffered by L&L Automotive arising out of your use of this website, and/or your breach of the Terms of Use.]


[All MPG and CO2 information displayed on vehicles was correct at time of manufacture. However, all vehicle specifications are subject to change at any time.


The MPG figures stated are supplied via the car manufacturers from the government tested figures. Any stated MPG should be used as a guide only. MPG figures can be affected, up or down, by a number of factors including; road conditions, flat or undulating landscapes, wear and tear of vehicles, driving style of different drivers, weights transported in vehicles, recently maintained vehicles compared to those partly between services etc. This list is not exhaustive.


[Certain vehicle information on this website, including descriptions and specifications, is provided by CAP Motor Research Limited (CAP). All CAP data is provided independently and L&L Automotive accepts no responsibility for errors in CAP data, descriptions or specifications. ]


This website displays images of cars, interiors, parts and accessories. Unless otherwise stated, all models shown are for illustrative purposes only. All cars advertised are available at branches listed or from group stock.


L&L Automotive makes every effort to ensure that the information contained on the Website (“the Information”) is accurate and complete.  However, errors and omissions may occur from time to time and we are not able to guarantee the accuracy of the Information.  Therefore, we cannot be held liable for any reliance which you place on the Information.  L&L Automotive does not give any warranties in respect of the Website or the Information or the goods and services available via the website and makes no representations as to the fitness for a particular purpose of any goods or services available via the Website.


Please speak to your L&L Automotive dealer for full current vehicle specification. 



Linking to the website
You may link to the home page of this website, provided you do so in a way that is fair and legal and does not damage the reputation of L&L Automotive or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on the part of L&L Automotive where none exists. You must not establish a link from any website that is not owned by you.


This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. L&L Automotive reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with applicable law and regulation.


Where this website contains hyperlinks or references to third party websites, or resources provided by third parties , these links are provided for your information and convenience only. L&L Automotive have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  Your use of a third party site may be governed by the terms and conditions and privacy policy of that third party site.

Acceptable use & Restrictions on use
We permit you to use this website only for personal, non-commercial purposes  and primarily for accessing information about us, the cars parts and accessories we sell and services we offer. Use of the website in any other way, including in contravention of any restriction on use set out in these Terms of Use, is not permitted. If you do not agree with these Terms of Use, you may not use the website.


As a condition of your use of the website, you agree:

• not to use the website for any purpose that is unlawful under any applicable law or prohibited by these Terms of Use;
• not to use the website to commit any act of fraud;
• not to use the website to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
• not to use the website in any manner that disrupts the operation of our website or business or the website or business of any other entity;
• not to use the website in any manner that harms minors;
• not to promote any unlawful activity;
• not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
• not to use the website to gain unauthorised access to or use of computers, data, systems, accounts or networks; and
• not to attempt to circumvent password or user authentication methods.


Viruses, hacking and other offences
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to this website, the server on which this website is stored or any server, computer or database connected to this website. You must not attack this website via a denial-of-service attack or a distributed denial-of service attack.


By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. L&L Automotive will report any such breach to the relevant law enforcement authorities and co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use this website will cease immediately.

[Feedback, chat and other interactive services
We may make feedback, chat rooms or other communication services (‘Interactive Services’) available on the website.


If you provide comments and feedback (Submissions), your Submissions may/will be visible to the public, together with your name (as first name and last initial only).


We are not obliged to monitor or moderate Submissions to our interactive services. Where we do monitor or moderate Submissions we shall indicate how this is performed and who should be contacted in relation to any Submission of concern to you.


We may remove or edit any Submissions to any of our interactive services whether they are moderated or not.


Any Submission you make must comply with our Submission standards set out below.


Submission standards


Any Submission or communication on our website must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:


• your own original work and lawfully submitted;
• factually accurate or your own genuinely held belief;
• provided with the necessary consent of any third party;
• not defamatory or likely to give rise to an allegation of defamation;
• not offensive, obscene, sexually explicit, discriminatory or deceptive; and
• unlikely to cause offence, embarrassment or annoyance to others.]

These Terms of Use will be governed by the law of England and Wales and is subject to the exclusive jurisdiction of the English Courts.

L&L Automotive Online Reservation Refund Policy 


We offer an online reservation facility for selected vehicles in our stock. 


L&L Car Reservation Terms and Conditions
These are the Terms and Conditions on which you reserve your chosen vehicle with us, where the Reservation takes place directly with us [via/through] https://www.landlautomotive.co.uk/ (the “Website”). 
[Please note different terms and conditions apply if you reserve a vehicle through Mercedes Benz’ Car Locator on https://stock.mercedes-benz.co.uk]


[Please read these terms carefully before you pay your Reservation Fee.] 
1. The following terms have the meaning defined below where they are used in these Terms and Conditions:

Business Premises

means any of our business locations;


means an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession;

Distance Contract

means a contract concluded between us and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of us and the consumer and with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

Off Premises Contract

has the meaning given to it in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;

Customer, you, your

means the person named as the customer in the enquiry form and/or Reservation;


means a separate contract for purchase of a vehicle by you subject to different terms and conditions;


means the Customer’s expression of interest in a vehicle which is governed by these Terms and Conditions

Reservation Fee

means the fee paid by Customer to us for the Reservation

Reservation Period

means a period of 48 hours commencing on confirmation of Reservation by us.

Seller, we, our, us

means L&L Inc Limited [MJ1] trading as Mercedes-Benz of Hertford, Mercedes-Benz of Bishop’s Stortford & Mercedes-Benz of Stevenage, with company registration number 4415393 and our registered office is at Foxholes Business Park, John Tate Road, Hertford, Hertfordshire SG13 7LB; 

Terms and Conditions

means the terms set out in this document which govern the Reservation.


 2. Reserving your chosen vehicle.
2.1 Once you have found a vehicle you would like to reserve, you should follow the online process and pay the required Reservation Fee.
2.2 Once you have completed payment of the Reservation Fee, you will receive [by email] confirmation of;
2.2.1 receipt of your Reservation Fee;
2.2.2 your Reservation; and
2.2.3 when the Reservation Period ends.
2.2 Please note that at this stage your request to reserve your chosen vehicle has been accepted, however, it is not a guarantee to purchase the vehicle. Payment of the Reservation Fee notifies us of your interest in your chosen vehicle only.
2.3 Please note that you are unable to accessorise or add optional extras to your chosen vehicle at this stage. Please contact us to discuss this further.


3. Payment of the Reservation Fee.
3.1 The payment of a [£995] reservation fee (or other such sum that shall be notified by us from time to time) (the “Reservation Fee”) notifies us of your interest in your chosen vehicle. 
3.2 Payment of the Reservation Fee reserves your interest in your chosen vehicle with us for the Reservation Period.
3.3 Please note that payment of the Reservation Fee does not amount to a deposit for the purchase of your chosen vehicle and does not prevent the vehicle from being sold or withdrawn from sale at any time prior to you purchasing or entering into a finance agreement in relation to the vehicle. Where this is the case, we may offer you an alternative vehicle of a similar specification.
3.4 Payment of the Reservation Fee is accepted by [credit card and debit card via PayPal or Sage Pay and as set out on the Website via our payment provider codeweavers]. Payment of the Reservation Fee will be taken using the payment card you put forward and you confirm to us that you are authorised to use the payment card that you provide to make the Reservation Fee. We may carry out security checking to confirm that this is the case. Please note that codeweavers have their own terms of use and privacy policy, which you can find here
3.5 We are not responsible for any charges or penalties which may be imposed by the payment provider/card issuer in connection with the Reservation Fee as a result of payment being processed and cannot be held responsible for any processing. We do not accept any liability in relation to the processing of your Reservation Fee. 


4. Reservation
4.1 Once the reservation has been processed and your Reservation Fee has been paid, your chosen vehicle will be reserved for the Reservation Period.
4.2 During the Reservation Period we will make contact with you in order to arrange a viewing and/or test drive. Where your chosen vehicle is no longer available we may offer you a vehicle of a similar specification.


5. Cancellation and Refund of the Reservation Fee.
5.1 If your chosen vehicle is no longer available: If your chosen vehicle is no longer available the Reservation Fee will be refunded to you. We do not accept any liability for failure to supply your chosen vehicle, including any costs incurred by you in travelling to or from us.
5.3 Your Reservation Fee will be refunded using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.
5.4 Please note that the refund of the Reservation Fee may take up to 10 working days. We accept no responsibility for any delay in your refund being processed.
5.5 We are under no obligation to refund the Reservation Fee save as set out above.
5.6 Where we cancel a Reservation and/or refund your Reservation Fee, we shall not have any other liability to you.


6. Distance & Off Premises Sales- your further right to cancel
6.1 Subject to clause 6.4, if you are a Consumer and if your contract to purchase the Reservation is an Off-Premises Contract or a Distance Contract you have the right to cancel this Agreement within 14 days after the day on which the contract to provide the Reservation is entered into. To exercise this right, you must inform us in writing at our contact address detailed in this Agreement.
6.2 To meet the cancellation deadline, it is enough for you to send us your communication concerning your exercise of the right to cancel before the cancellation period has expired. You are not required to, but you may use the model cancellation form below to communicate your cancellation request to us.


Model cancellation form.
To: L&L Inc Limited trading as Mercedes-Benz of Hertford, Mercedes-Benz of Hemel Hempstead, Mercedes-Benz of Bishop’s Stortford & Mercedes-Benz of Stevenage, Foxholes Business Park, John Tate Road, Hertford, Hertfordshire, SG13 7LB. 

I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*], Ordered on [*] / received on [*],

[Name of consumer(s)], [Address of consumer(s),]
[Signature of consumer(s) (only if this form is notified on paper)],
[*] Delete as appropriate

6.3 If you cancel this Agreement in accordance with clauses 6.1 and 6.2, we will reimburse to you all payments received from you without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel the Reservation.
6.4 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees because of the reimbursement.
6.5 By the very nature of the Reservation service, you are asking us to effect the Reservation during the cancellation period set out in clause 6.1 and as such, by paying the Reservation Fee and agreeing the Reservation, you are expressly waiving any rights of cancellation and reimbursement you may have under this clause 6.
7. Alternative dispute resolution
7.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you have a complaint about any aspect of the service we have provided, please contact us. You may be eligible to submit a complaint to the Consumer Ombudsman Service, by writing to Consumer Ombudsman Service, PO Box 1263, Warrington, WA4 9RE, by calling 0333 300 1620 or by emailing complaints@consumer-ombudsman.org. The Consumer Ombudsman Service will not charge you for making a complaint. Further information can be found at www.consumer-ombudsman.org.
7.2 European Online Dispute Resolution Platform. Consumers inside the EU now have access to a web-based platform created by the European Commission - the European Online Dispute Resolution Platform ("ODR"). The ODR is a resource dedicated to the out-of-court resolution of disputes in relation to contractual obligations arising out of online purchasing agreements and can provide assistance if there is a contractual dispute. 
8. Purchase of a vehicle
8.1 Should you proceed to purchasing a vehicle, this will be subject to a separate Order which contains it’s own terms and conditions.
9. Use of your Personal Information
9.1 We will use the personal information you provide to us:
9.1.1 to process your payment of the Reservation Fee;
9.1.2 to make contact with you to discuss your chosen vehicle and arrange a test drive and/or viewing; and
9.1.2 if you agreed to this during the reservation process, to give you information about similar products or services that we provide, but you may stop receiving this at any time by contacting us.
9.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
9.3 We will process any personal data in accordance with our Privacy Policy  (as updated from time to time). 


10. Contact
10.1If we have to contact you we will do so by telephone or by writing to you at the email address or postal address associated with your Reservation.
10.2If you have any queries about your Reservation, please contact us on [ ]


11. General
11.1This Agreement constitutes the entire agreement between you and us in relation to the Reservation.  No other terms apply.
11.2You acknowledge that details, images, descriptions of the vehicles on any website or in brochures are for illustrative purposes only. We shall not be liable in respect of any negligent or innocent omission or misrepresentation, save where we cannot legally limit or exclude such liability.
11.3The price of the vehicles shown are on the road prices, except in the case of obvious error. All prices on the Website include VAT at the rate of 20%. Please note that all prices, (including the current rate of VAT and any other applicable taxes) are subject to change, even where a Reservation has been made and a Reservation Fee has been paid.
11.4If any of the terms in these Terms and Conditions are found by a court, tribunal or other administrative body to be unenforceable or invalid for any reason, that provision is to be removed from these Terms and Conditions and the remaining these Terms and Conditions will remain in full force.
11.5This Reservation and these Terms and Conditions are not enforceable by any third party under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
11.6These Terms and Conditions will be governed by the law of England and Wales and is subject to the exclusive jurisdiction of the English Courts.