How we are keeping our customers and staff safe at Mercedes-Benz Hertfordshire

To ensure the well-being of our customers and staff, here at Mercedes-Benz Hertfordshire we have been putting together the necessary measures to provide the highest levels of service whilst adhering to social distancing guidelines. The above video will explain what to expect when you visit one of our retailers for either Sales, Service or Parts.

  • On arrival at one of the retailers, you will see there is a one-way system to follow when entering and exiting.
  • The vehicles in the showroom will be available to view and will be sanitised after each customer.
  • You’ll find hands-free hand sanitising products at several points around our retailers.
  • Signs have been put in place around our retailers as well as markings on the floor to follow the social distancing guidelines and to guide you to our Service and Parts areas.
  • When arriving for a Service or MoT, to allow a contact free transaction, please wait for one of our Services Advisors to call you over and simply place your keys on top of the service desk. We will take care of the rest from there.
  • All vehicles will be sanitised before and after any work is carried out, using an Ozone sanitiser, seat and steering wheel covers, mats and antibacterial spray/wipes.

Please note all Services and MoT bookings are by appointment only. We are also offering a £10 discount for all MOTs booked online.

When our Sales departments are open within our showrooms, our cars will be available to be test driven. These are available by appointment only and you will be test driving the car on your own unaccompanied due to social distancing guidelines (subject to the Mercedes-Benz Hertfordshire test drive policy). All our vehicles will be sanitised before and after they have been viewed/ driven.

In order to try make our sales process as contactless as possible, customers can of course get in touch via telephone or email. If there is a particular car that you’re interested in, one of our dedicated sales teams will be able to have a video appointment call with you to provide more information. If it is a specific used car that you are interested in, then we will be able to tailor a video of the car just for you.

If you have any questions or enquiries, please do contact us using the buttons below.

We look forward to welcoming you back to Mercedes-Benz Hertfordshire.